Sraajan wants to make your shopping a delightful experience. We look forward for a contented customer who is completely satisfied with the purchase. In case he is not, he can return or exchange the merchandise free within 7 days. You just need to send it back in its “original condition” with the entire accompanying documents, if any other within 7 days from the date of receipt for an exchange or a refund for the price of the item. No returns will be allowed after the 7-day return period and will be deemed as final.
- Any sign of wear and tear is manifested. The product should be in “original” “unused” condition.
- If the ordered is customized especially for you it is deemed non-returnable.
- In absence of all the original documents (certificates and receipts) your return request cannot be entertained.
- Shipping and processing charges are non-refundable.
- Though you may access your order history and invoice information anytime by using onsite Order Status Tool we recommend you to print a copy of your e-invoice from the Receipt page.
- Simply make a call to our Customer Care department and place your return request. You can also e-mail us at email@example.com with pictures of defective product.
- Package the product. Paste the address label of vendor and courier it.
- After receipt of your return, we thoroughly check the product and initiate processing. The Return Department normally takes 5 to 7 business days to complete the procedure and credit refund to your account. Refunds are credited to your bank account.